Namories Boxing – Shipping & Order FAQs
Processing & Transit
How long does it take to ship my order? Most orders are processed and dispatched within 1–3 business days. During major gear drops, holiday seasons, or high-volume sales events, processing times might take slightly longer. Rest assured, our team is working as efficiently as possible to pack your gear securely and get it on its way.
How will I know when my order has shipped? As soon as your package leaves our facility, you will receive an automated shipping confirmation email complete with a tracking link so you can follow its journey.
Which shipping carriers do you use? We partner with trusted global and domestic carriers including USPS, UPS, and DHL to ensure your order arrives safely and promptly.
Do you ship internationally? Yes, we do ship to various destinations worldwide. International shipping options, rates, and availability fluctuate based on destination and will be calculated dynamically at checkout. If you have any specific country-related restrictions or questions, please contact our support team before ordering.
How much does shipping cost? Shipping rates are calculated directly at checkout based on your delivery address, the total package dimensions/weight, and the specific shipping speed you select.
Can I combine multiple orders into one package? Unfortunately, once an order is finalized in our system, we cannot retroactively combine multiple separate orders into a single shipment.
Pre-Orders & Backorders
What happens if my order includes a pre-order item? If your cart contains a mix of both in-stock gear and pre-order items, your entire order will typically be held and shipped together once the final pre-order item arrives. If you prefer to receive your in-stock items immediately, we recommend placing two separate orders.
Can estimated release dates change? Yes. Production and manufacturing timelines for specialized gear can occasionally shift due to factors outside our control. We actively monitor these dates and will immediately update the product descriptions online or reach out via email if a significant delay occurs.
Damaged & Quality Issues
What should I do if my gear arrives damaged? We pride ourselves on quality control, but if an item is damaged during transit, please contact us within 48 hours of delivery. Include clear photos of both the damaged product and the exterior packaging so our support team can swiftly arrange a replacement or resolution.
Tracking, Delays & Lost Packages
My tracking link says "Delivered," but my package isn't here. What do I do? Before reaching out, we highly recommend checking around your property, with neighbors, or at your building’s main front desk/mail room. Occasionally, carriers mark a package as delivered a few hours before it actually drops. If it still hasn't appeared after 24 hours, contact us and we will help you initiate a trace.
What happens if my package is genuinely lost in transit? If a shipment stalls completely, we have a firm protection policy in place: you are eligible for a full refund or replacement if the package remains undelivered after 30 days (for domestic orders) or 90 days (for international orders).
Note: To process this, we require a formal confirmation or letter from the carrier stating that the package is officially deemed lost. While some courier customer service reps may initially claim they do not issue these notices, they absolutely do upon formal request. Once verified, we will issue your refund immediately.
Why hasn't my tracking updated or moved from the origin hub? Carrier tracking scans can lag, especially during peak shipping seasons or severe weather. Occasionally, a package is loaded directly onto a transit truck but misses its initial scanning checkpoint due to a system glitch at the distribution center. If your tracking link shows no movement at all for 30 consecutive days from the date the label was created, the package is officially classified as lost under our policy, and we will issue you a full refund.
Local Pickup
Do you offer local pickup for orders? Yes, if local pickup is active for your region, the option will appear at checkout. You will receive an email notification the moment your order is ready. We strive to have all local pickup orders prepared within 24 hours of placement.
How long will you hold a local pickup order? We will securely hold your pickup order for up to 30 days. If it is not collected within that timeframe, our team will send a reminder email. If we do not receive a response within 7 business days following that reminder, your order will be automatically canceled, refunded in full, and the items will be restocked.
Order Changes & Cancellations
Can I update my shipping address after placing an order? If your order has not yet entered the fulfillment stage, we are usually able to update your address. Please reach out to our customer support team with your order number as soon as humanly possible. Once a shipping label is generated, no further changes can be made.
Can I cancel my order? Orders can be canceled freely as long as they have not yet been processed or packed by our warehouse team. Please note that all approved cancellation requests are subject to a 10% cancellation fee to cover non-refundable payment processing and administrative costs. If your order has already shipped, it must be handled through our standard Return Policy.
Shipping Policy Reminder
While we take immense care in packing and protecting your gear, all delivery windows provided at checkout are estimates generated by the carriers and do not serve as guarantees. Namories Boxing cannot be held legally or financially responsible for unexpected transit delays caused by shipping carriers, weather disruptions, customs clearance backups, or other global supply chain events beyond our control.